Support

Replies usually within two working days.

The short version: Email seneuphoriauk@gmail.com for anything about the app — a question, a problem, a safety concern or a data request. You don't need to share your name or any details about your child.

If someone is in danger

S.E.N Euphoria is not an emergency service. If anyone is in immediate danger, call 999 (UK) or your local emergency number. Worried a child is being harmed? Call the NSPCC Helpline on 0808 800 5000. Children and young people can call Childline free on 0800 1111.

Forgotten your family PIN

For privacy, we can't see or reset your PIN — it only exists on your device. On the PIN screen, tap Forgot PIN? › Delete account and start fresh. This erases the family set-up on that device so you can begin again.

Managing Euphoria Plus

Android: Google Play › profile icon › Payments & subscriptions › Subscriptions › S.E.N Euphoria.
iPhone: Settings › your name › Subscriptions › S.E.N Euphoria.
New phone? Open the subscription screen in the app and tap Restore purchases while signed in to the same store account.

Refunds are handled by Apple or Google — see the Subscription Terms.

Deleting your data

Everything you need is on the Delete your account page.

Contact: seneuphoriauk@gmail.com