Delete your account and data

Delete in the app (fastest)

• Open S.E.N Euphoria and unlock with your family PIN.
• Go to Settings › Privacy & safety › Delete account.
• Read the list of what will be removed, re-enter your family PIN, then tap Delete everything.

Everything is erased at once — on your device and, if you joined Connect or Community, on our community server — and the app goes back to its welcome screen. If you've forgotten your PIN, choose Forgot PIN? › Delete account and start fresh on the PIN screen.

To leave only Connect and Community and keep everything else, open Connect, tap your profile and choose Delete my community profile.

Keep the app — remove only some data

You never have to delete everything to remove something. With the app still installed and your account intact, you can delete saved items one at a time from the screens where they live — for example a journal entry, a planner event or reminder, a saved Advice question, a drawing, a Community post or reply, your profile photo or your whole community profile. Most screens also let you clear lists, such as removing blocked profiles.

To have the anonymous subscription status record removed while you keep using the app, email seneuphoriauk@gmail.com with the subject "Delete my data". We remove it within 30 days. You can keep using Euphoria Plus; if you later need to restore a purchase on a new device, a fresh anonymous record is created at that point.

If the app is no longer installed

Uninstalling the app on Android or iPhone deletes all of its on-device data. Android cloud backup is switched off for S.E.N Euphoria, so no copy is kept in your Google backup.

Uninstalling does not remove a community account. To have your community account and the other information listed below removed, email seneuphoriauk@gmail.com with the subject "Delete my data". If you joined Connect or Community, send it from the email address you signed in with (or tell us your first name and area if you used Apple's private relay) so we can find your account. We'll reply within 30 days, usually much sooner.

What gets deleted

Stored on your device, erased by Delete account or by uninstalling:

• Parent and child profiles and the family PIN
• Advice questions and saved answers
• Planner events, reminders, journal entries and Pattern Map notes
• Feelings check-ins, SOS cards, Reset Room, Knows Me, drawings and other Calm Zone records
• Wellbeing check-ins, example-profile blocks and preferences
• Any documents created in the app

Held outside your device:

• Community account (only if you signed in for Connect or Community): your sign-in identifier and email, community profile, photo, posts, replies, hearts, waves, matches, messages and blocks. All erased straight away by Delete account or Delete my community profile. Reports are kept with your identity removed, and accounts removed for breaking the rules keep only their sign-in identifier and the reason, so the same person can't rejoin.
• AI guidance questions are processed only to write your answer and are not stored by us afterwards. There is nothing to delete.
• Subscription status: RevenueCat, our billing provider, keeps a record of whether Euphoria Plus is active, linked to a random anonymous ID with no name, email or child data. On request we delete this record within 30 days. Google Play and Apple keep their own purchase receipts for tax and legal reasons, and their privacy policies cover those.

Your subscription

Deleting your data does not cancel Euphoria Plus. To stop future payments:

• Android: Google Play › profile icon › Payments & subscriptions › Subscriptions › S.E.N Euphoria › Cancel.
• iPhone: Settings › your name › Subscriptions › S.E.N Euphoria › Cancel Subscription.

You keep access until the end of the period you've already paid for.

Questions

Email seneuphoriauk@gmail.com. You can also complain to the Information Commissioner's Office at ico.org.uk.